Technically, you can’t turn off Drive Safe & Save. Then, you can sign in to your account using your driver’s license number or State Farm website credentials. You can get the State Farm mobile, Drive Safe & Save™ and Steer Clear ® apps from the Apple App Store and from Google Play. If you have an auto, homeowner or property claim, call 1-80. You can reach State Farm at 1-80 (or 1-800-STATE-FARM) for general inquiries. Service times can vary greatly depending on tow truck availability in your area and the companies State Farm has in its network to contact. In other words, you won’t see a tow truck with the State Farm logo. When you call the number for roadside assistance, you’re calling a center that contacts independent service trucks in its network. It’s important to know how most roadside assistance companies work. It is our intention that all our customers have a favorable towing and roadside assistance experience.” While there have been instances when an individual customer has a negative experience with a towing need, it is not the norm. “State Farm utilizes a third-party vendor to provide roadside assistance to our customers, servicing approximately 2.5 million requests annually. Our team reached out to State Farm for a comment on its negative roadside assistance reviews and received the following response: ![]() These reviews account for a small fraction of State Farm’s total policyholders since it’s the largest car insurance company in the country according to the National Association of Insurance Commissioners (NAIC). ![]() In another case, a State Farm roadside assistance reviewer said they had been turned down for service several times. In one case, a customer had to wait an hour for a tow on a busy highway because of a miscommunication on State Farm’s side. There are a handful of State Farm roadside assistance reviews on the insurance provider’s Better Business Bureau (BBB) profile.
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